Frequently Asked Questions
Below is a list of our most frequently asked questions. Before contacting us, ensure you have read through the following.
Is there a minimum order charge?
YES - Our minimum order charge for stock springs is £10.00 (P&P+VAT is extra)
Can I mix products to get to the £10.00 minimum order charge?
YES - No Problem at all. As long as your order totals £10.00 or more before carriage and VAT.
What is the minimum charge for Postage & Packaging?
The minimum order charge for P&P is £5.50 (this can increase depending on the weight of the package) which is calculated at checkout.
What is the latest time I can order to guarantee next day delivery?
Orders for next day delivery must be placed before 12pm (Monday-Thursday) Orders for a Friday despatch, must be placed before 10.00am
I don't have a PAYPAL account, can I still order?
YES - Proceed to checkout and it will take you to the paypal payment gateway. From here you can choose 'Pay with Debit or Credit Card' and then enter card information. You do not need to have a paypal account.
Can I order for delivery outside the UK?
YES - Please email us at firstname.lastname@example.org
The parts arrived damaged, what is the returns policy?
Please view the returns policy in our terms and conditions and email email@example.com to obtain a return number. We aim to respond within 48 hours.
There is no contact number on the website, how do I contact you?
Please email all queries to firstname.lastname@example.org. We will aim to respond within 24 hours.
I'm not sure what spring I need, how do I measure it?
Please see the videos and link to drawings below. You can then search for dimensions using our spring selector
Free Length - The overall length of a spring in the unloaded position
Rate - Changes in load per unit of deflection, generally giving in pounds per inch (lbs/in)
Pull to Pull length (Tension Spring) - The length measured from the inside of one end loop to the other